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Notice of Cancellation for Madarao AniFes 2025
Thank you very much for your support of "Madarao AniFes 2025."
Regarding "Madarao AniFes 2025," which was scheduled for **Saturday, October 25 and Sunday, October 26**, due to various production and operational circumstances, we have made the difficult and painful decision to **cancel** the event.
We sincerely apologize for the great inconvenience caused to everyone who was looking forward to the event, all scheduled performers, exhibitors and booth companies, our sponsors, endorsers, local community members, and all other related parties.
We are truly grateful for the numerous warm messages and support we have received for this event. We deeply apologize that this result was due to our own lack of capacity and insufficient preparation.
We humbly ask for your understanding and forgiveness in this matter.
October 6, 2025 (Monday)
Madarao AniFes Executive Committee
[Regarding Ticket Refunds]
The refund method differs depending on the ticket agency (play guide) from which you purchased your ticket.
Please check the details with the relevant ticket agency.
*Please note that refunds cannot be processed under any circumstances outside of the designated acceptance period.
■ For those who purchased through Cloud Pass
**[Refund Period]** Friday, October 10, 2025, 10:00 AM 〜 Sunday, October 26, 2025, 11:59 PM
Information regarding your refund will be sent to everyone via email (DM) from Cloud Pass.
*Please note that refunds will not be possible after the refund period has passed.
The guidance email will be sent to the email address registered at the time of ticket purchase.
The email will be sent from **info@cloud-pass.jp**.
■ For those who purchased through E-Plus
**[Refund Acceptance Period]** Friday, October 10, 2025, 10:00 AM 〜 Sunday, October 26, 2025, 11:59 PM
*Please note that refunds will not be possible after the refund period has passed.
*For details on the refund procedure, please check the following URL:
https://eplus.jp/sf/refund1
■ For those who purchased through Pia
**[Refund Acceptance Period]** Friday, October 10, 2025, 10:00 AM 〜 Sunday, October 26, 2025, 11:59 PM
The procedure varies depending on how you received your ticket.
Please confirm your ticket retrieval method and proceed to the corresponding refund method explanation page via the URL below within the refund acceptance period.
https://t.pia.jp/guide/refund.jsp
**[Inquiries]** Ticket Pia http://t.pia.jp/help/index.jsp
■ For those who purchased admission tickets through EnTicket (EnTicket) and parking tickets through Akippa
**[Refund Acceptance Period]** Friday, October 10, 2025, 10:00 AM 〜 Sunday, October 26, 2025, 11:59 PM
The procedure varies depending on the payment method (Credit Card / Convenience Store Payment).
EnTicket will separately notify you via email regarding the refund procedure.
■ For those who purchased tickets from sources other than the above ticket agencies
Please request a refund procedure at the store where you purchased the ticket.
◎ If you have any questions about the refunds after checking the guidance from the respective purchase locations, please contact us via the **<contact>** page on this official website. Thank you for your continued understanding.